Rules every role shares
The promises on this site are job conditions. Every role below inherits these four.
- We never name the resident who asked. When a building check leads to a call to ownership, the call is about the building, made as ConnectNYC.
- There is nothing to negotiate on price. The price on the site is the price, and you can promise only what is in writing on it.
- Residential support is email, handled by people. Business accounts have a phone line; residents do not, and we do not promise response times.
- Installation crews enter buildings on schedules agreed with management. Outreach follows every building’s rules and leaves the moment it is asked to.
Open roles
Each listing states the pay range, the employment type, the location, and the duties in plain words. Field work is on the Upper West Side of Manhattan; the equipment depot and office are in Jericho, NY.
Building Outreach Representative (phone)
Remote within New York, with occasional field days on the Upper West Side; reports to a New York supervisor · Part-time or full-time · W-2 hourly employee · non-exempt, overtime after 40 hours
Pay: $17.00–$24.00 per hour, plus a per-qualified-lead bonus under a written commission plan you sign before you start
This is an outbound phone role: when a resident requests a building check, you call the building’s owner, managing agent, or board as ConnectNYC, about the building, and make the ask. You also call storefront businesses about business service, and you never phone residents.
What you do
- Dial by hand from a company line on a company device. No autodialers, no prerecorded messages, no calls from a personal phone.
- Call only numbers on lists the company gives you, scrubbed against the National Do Not Call Registry and our internal do-not-call list. No lists of your own.
- Open every call with your name, that you are calling from ConnectNYC, and why you are calling.
- Call building owners, managing agents, boards, and storefront businesses. Never phone residents or prospective residential subscribers.
- Do not say which resident asked for service. The one exception is a resident who opted in to be named.
- Quote the price on the site. No promotions, nothing to negotiate.
- Honor any request not to be called again. Add the number to the internal do-not-call list the same day.
- Log every call in the company system: who you reached, what they said, and what happens next.
- Calls may be monitored or recorded. You get written notice of this at hire.
What you bring
- Hold a short, direct phone conversation with a busy managing agent.
- Answer plain questions about the service using only what is on the public site, and say you will find out when you do not know.
- Type accurate call notes while you talk.
- Work from a quiet place with a reliable internet connection on remote days.
Schedule: Part-time or full-time. Shifts fall on weekdays between 9 a.m. and 6 p.m. No calls outside those hours. Field days on the Upper West Side are set with your supervisor ahead of time. You are paid the hourly rate for every hour you work, whether or not a call produces a lead. The written commission plan you sign before you start defines what counts as a qualified lead.
Email your resume
Neighborhood Outreach Representative (field)
Upper West Side, Manhattan — on foot, building to building, W 57th–110th St, Central Park West to the Hudson · Part-time or full-time · W-2 hourly employee · non-exempt, overtime after 40 hours · paid weekly
Pay: $17.00–$24.00 per hour, plus a per-qualified-lead bonus under a written commission plan you sign before you start
You go door to door in Upper West Side apartment buildings and block to block between W 57th and 110th Streets, telling residents that a second internet option exists. You do not sell, sign anyone up, or take payment at the door. Residents who want service check their own building on connectnyc.com.
What you do
- Knock only where entry is lawful. Never enter a locked building without permission from staff or a resident.
- Honor every no-soliciting sign and any request to leave immediately. Visit each unit once unless you are invited back.
- Carry government photo ID and a ConnectNYC badge, and show them when asked. Work between 10 a.m. and 8 p.m.
- Quote the price on connectnyc.com and nothing else. There are no promotions, discounts, or deals to offer at the door.
- Never sign anyone up, collect payment, or take card details. Interested residents submit the building-check request on connectnyc.com themselves, on their phone or on a company device you hand them.
- Never call, text, or email residents, from any phone. Keep no personal lists and no notes on residents’ names, apartments, or contact details.
- Never disclose which resident asked for service. You do not contact building owners, managing agents, or boards; ConnectNYC makes that ask itself, as ConnectNYC, and uses a resident’s name only if the resident opts in.
- Log every visit on a company device.
What you bring
- Walk and stand for a full shift, in any weather, and climb stairs in walk-ups.
- Explain a plain offer in a few sentences and take no for an answer.
- Follow written rules exactly, and ask when a situation is not covered by them.
- Use a company phone to log visits and to show a resident the building-check page.
Schedule: Shifts fall between 10 a.m. and 8 p.m., some on weekends. Part-time or full-time; your days are set in writing before you start. The written commission plan you sign before you start defines what counts as a qualified lead and when the bonus is paid.
Email your resume
Field Installation Technician (Upper West Side)
Upper West Side, Manhattan; equipment depot in Jericho, NY · Full-time or part-time · W-2 hourly employee · non-exempt, overtime after 40 hours · paid weekly
Pay: $20.00–$32.00 per hour
You do the hands-on installation work the site describes: rooftop node mounts and in-apartment wiring in Upper West Side buildings, on access schedules agreed with building management. You run coax and Ethernet with the fewest penetrations the building allows and hand off a working connection.
What you do
- Mount rooftop radios and nodes and route cable to the riser with the fewest penetrations the building allows.
- Run coax and Ethernet from the roof to the apartment. Terminate, label, and test every drop.
- Install the in-apartment equipment and confirm the connection works before you leave.
- Enter buildings only on the access schedule agreed with management. Enter an apartment only at the appointment the resident agreed to.
- Work on rooftops and ladders with the fall protection you are trained on. Fall-protection training is provided before your first roof.
- Photograph the mounts, cable runs, and terminations, and log each install. Report anything that stops the work, including an unsafe roof or ladder setup.
- Do not quote prices, sell anything, or take payment. The price on the site is the price. Do not tell building staff or neighbors which apartments ordered service.
- Pick up and return equipment at the Wave2Wave LLC depot in Jericho, NY, when a depot run is scheduled. Trips between the depot and the Upper West Side during your shift are paid time.
- Leave the roof, hallways, and apartment clean.
What you bring
- Climb ladders, work on rooftops, and lift 50 lb.
- Use a drill, crimpers, and a cable tester.
- Read a site sketch and follow written install steps.
- Explain what you are doing in plain words to the resident.
- Travel between the Upper West Side and the depot in Jericho, NY, on days a depot run is scheduled.
Schedule: Full-time or part-time. Installs run weekdays and some Saturdays, about 8 a.m. to 6 p.m., inside the access windows buildings agree to. Overtime after 40 hours. Paid weekly.
Email your resume
Network Engineer (fixed wireless, Upper West Side network)
New York — hybrid: Upper West Side sites, Jericho, NY, and remote; reports to a New York supervisor · Full-time · W-2 salaried employee · exempt · on-call rotation
Pay: $70,000–$110,000 per year
You run the network behind ConnectNYC’s fixed wireless service on the Upper West Side. You are the reason "in-house staff, not an outsourced contract" is true: Tarana radios, Juniper switches and routers, the leased dark fiber we light, and the IP space we announce are yours to run. ConnectNYC is operated by Wave2Wave LLC in Jericho, NY, and that is the company that employs you.
What you do
- Run the Tarana radios: plan links, configure base and remote nodes, and replace failed units.
- Run the Juniper switches and routers: routing, VLANs, BGP, and the IP space we announce.
- Operate the leased dark fiber we light: optics, turn-ups, and fault isolation with the fiber provider.
- Take on-call in rotation. When a radio, switch, or fiber link fails after hours, you respond, remotely first. An after-hours site visit still happens only on access agreed with building management.
- Do firmware updates, config changes, and hardware swaps in maintenance windows scheduled in advance. Some fall at night or on weekends.
- Visit Upper West Side rooftops when a fix needs it, on access schedules agreed with building management. You use the fall protection we train you on.
- Keep the IP plan, link inventory, config backups, and change records current.
What you bring
- Configure Junos routers and switches from the CLI, including BGP.
- Turn up and troubleshoot fixed wireless links.
- Read optical light levels and isolate a fiber fault.
- Climb ladders and work on rooftops; fall-protection training is provided.
- Carry a replacement radio and tools up a ladder.
Schedule: Monday through Friday, business hours, split between Upper West Side sites, the Jericho office, and remote work. On-call covers nights and weekends in rotation. Maintenance windows are scheduled in advance.
Email your resume
Support Specialist (email)
Remote within New York or Jericho, NY; reports to a New York supervisor · Part-time or full-time · W-2 hourly employee · non-exempt, overtime after 40 hours
Pay: $17.00–$24.00 per hour
This is an email support role. You answer ConnectNYC’s residential inbox in your own words, in plain language, with nothing to sell. Business accounts also reach you on the business phone line.
What you do
- Answer the residential support inbox by email. Every reply is written by a person, and you write yours in your own words. No script, no bot.
- Explain service, billing, and installation in plain words. The price on the site is the price. You never offer a promotion or negotiate.
- Answer the business phone line for business accounts only. Residential customers get support by email, not by phone or chat.
- Cover the inbox for your shift. There is no response-time target. You work the queue in order and flag anything that needs an engineer or technician.
- Never tell a building owner, managing agent, or anyone else which resident asked for service, unless that resident opted in when they made the request.
- Keep a written record of each case and hand off open items when your shift ends.
What you bring
- Write a clear, plain reply by email without a script.
- Explain a home router and Wi-Fi setup to someone doing it for the first time.
- Follow a case from the first message to the fix.
- Work a set shift from a quiet space with a reliable internet connection.
Schedule: A set weekly schedule, agreed in writing before you start. Part-time or full-time. Hours over 40 in a week are paid at overtime.
Email your resume
Warehouse & Inventory Coordinator (Jericho, NY)
Jericho, NY (425 North Broadway area depot) · Part-time or full-time · W-2 hourly employee · non-exempt, overtime after 40 hours · paid weekly
Pay: $17.00–$25.00 per hour
This is a warehouse and inventory job at the ConnectNYC equipment depot in Jericho, NY. Every radio, switch, and router on the network is ours, so the count has to be right. You keep that equipment counted, tested, staged, and ready for the next Upper West Side install, and you keep the returns and RMAs honest.
What you do
- Receive shipments, check them against the purchase order, and log every serial number the day it arrives.
- Keep a running count of radios, switches, routers, mounts, and cable, and reconcile it to the inventory records every week.
- Bench-test and label equipment before it goes out, following the written test procedure. Tag anything that fails, set it aside, and record what failed.
- Stage kits for scheduled installs so crews can load out on time.
- Handle returns: test, clean, and restock what works. Open an RMA with the vendor for what does not and track it until it is replaced or credited.
- Load and unload crew vehicles with a hand truck or manual pallet jack, and keep the depot orderly.
- Flag low stock before it runs out, and report damaged equipment or a safety problem the day you see it.
What you bring
- Lift 50 lb and stand most of a shift, with or without a reasonable accommodation.
- Move equipment with a hand truck or manual pallet jack. We show you how on the job.
- Read part numbers and serial numbers and enter them accurately.
- Keep a spreadsheet or inventory record current.
- Follow a written test procedure and record the result.
Schedule: Part-time or full-time, weekdays, daytime hours at the Jericho depot. You are a W-2 hourly employee of Wave2Wave LLC, which operates ConnectNYC. The job is non-exempt: overtime is paid after 40 hours in a week at one and a half times your rate. Your days, hours, and pay rate within the posted range are set in writing before you start. Paid weekly.
Email your resume
Don’t see your job?
Tell us what you do and how it helps the network. One email is enough: info@connectnyc.com, subject “Open application.”
How to apply
Email your resume to info@connectnyc.com with the role in the subject line. There is no application form, and no account to create. Please do not include your Social Security number, date of birth, or financial account numbers.
Applications are read by a person. We do not use automated screening tools. We do not ask for salary history. People with criminal histories are encouraged to apply. Reasonable accommodations are available for the application process and for the job; email info@connectnyc.com to arrange one.
Employer: Wave2Wave LLC, the company that operates ConnectNYC (Jericho, NY). We are an equal opportunity employer; hiring decisions are made without regard to any characteristic protected by New York City, New York State, or federal law. How we handle application data is in the privacy policy.
