Questions, answered straight.

It depends on your building. Larger apartment buildings usually self-install over existing coax. Smaller buildings receive a professional dedicated line from the rooftop. After the building check, we tell you which method applies. If the building checks out, we send a scheduling link. Either apartment method is $150 once; a single-family or townhouse roof run is $999 once.

Qualified customers may be installed in approximately 24 hours where building readiness, permission and access, and the installation method allow. After you send the building-check request, a person confirms the building and method. If the building checks out, we send the scheduling link.

Larger buildings usually use a self-install over existing coax, so no technician visit is needed. Smaller buildings receive a professional install and need access coordinated with you, a roommate, the super, or building management. We confirm the method after the building check.

A self-install over existing coax adds no new line inside the apartment. The professional method requires a dedicated line from the rooftop; our team confirms the route and required access before work begins. We tell you which method applies after the building check.

One household is enough — yours. Send a building-check request and we take it from there. If the building needs more work, we can offer a site survey as soon as the next day. If access or permission is needed, ConnectNYC contacts the building’s owner or manager as ConnectNYC — and we don’t use your name in that conversation unless you opt in. You never have to pitch your own landlord.

A person confirms whether ConnectNYC can serve the building now, which installation method applies, and whether building access or ownership permission is needed, then replies by email with the result. It is not an installation appointment or a service activation. If the building checks out, we send a scheduling link. If it does not, we explain the next available step, which can include a site survey.

We tell you plainly that we cannot move forward at that building unless that changes. You lose nothing: no card was taken, nothing was charged, and there is no contract. You do not have to keep persuading ownership for us.

ConnectNYC contacts ownership or management as ConnectNYC about the building. We don’t use your name in that conversation unless you opt in. That promise is about what we disclose; it is not a promise that no one could infer that a resident asked.

Yes. Same plans, same monthly prices, same guarantee. The difference is the install: a single-family home gets its own dedicated roof run, which is a bigger job than an apartment hookup, so the one-time fee is $999 instead of $150. We confirm all of it with you after the address check — before anything is charged. If you own the house, the longer walkthrough of how a roof run works is at Townhouse & brownstone internet.

W 68th to 77th Street, Central Park West to Amsterdam Avenue. It is a scheduling priority inside the live area, not automatic building approval. Qualified addresses there receive scheduling priority, subject to building access and installation conditions.

Not while service remains active on that plan. Your recurring plan price does not increase. If you switch plans, the new plan’s then-current price applies and gets the same condition. There is no promotional window counting down.

A promotional price can be cheaper in the first year. Our price does different work: it supports a local network built building by building, 50, 100, or 200 Mbps upload options, a written speed guarantee, and email support handled by people. One household is enough to start the building-check process — we take it from there. The recurring plan price stays fixed while service remains active on that plan. That tradeoff won’t be right for every household, and we would rather say so plainly.

No fees are added to the monthly internet price. Taxes are included, and there is no monthly equipment fee. Installation is separate and charged once: $150 for an apartment, $999 for a single-family home or townhouse, or $749 for business. A ConnectNYC router is optional at $149 once; you may bring your own standard router instead. Home phone is an optional $50/mo add-on with taxes and fees included.

Payment does not start when you send the building-check request. We take no card and charge nothing at this stage. If the building can be served, we confirm the installation method and one-time installation price before you choose whether to proceed. Payment begins only if you accept the next step and move forward with service.

No. You’re month to month, forever. Stay because the internet is great, not because a piece of paper says you have to.

Anytime, with no plan-change fee. The new plan’s then-current price applies and stays fixed while service remains active on that plan.

Everything. Equipment, activation, and a clean setup — in an apartment building, one $150 fee, one time, whether yours is self-install or a professional visit. Single-family homes take a bigger job — a dedicated roof run — at $999, once. Either way there are no monthly equipment fees, ever. After that, the only things on your bill are your plan and any add-ons you chose, like the home phone line.

Nothing you have to shop for. The one-time install fee ($150 in apartment buildings; $999 for single-family roof runs) covers all the equipment and setup. The only real decision is the router: bring any standard one you already own for free, or buy ours for $149, one time. Want a home phone line too? That’s $50/mo, all taxes and fees included. That’s the whole list.

If your speeds consistently fall below your plan, we fix the problem or credit your account. It’s in writing — not buried in “up to” fine print. We argue with our network, not with you.

Email support@connectnyc.com at any hour. Replies are handled by people. We do not publish a response-time promise. Residential accounts do not have phone support; business plans include phone support, with the number issued to the account.

Share your referral code with a neighbor and, after they activate and complete their first paid month, you each get an $89 account credit — one month of Essential, or $89 toward any home plan — with both accounts active and current when the credits apply. The full details are at Refer a neighbor.

No. ConnectNYC home and business plans do not have data caps.

Yes. Business Standard is $349/mo for symmetrical 100/100 Mbps. Business Pro is $549/mo for 600/200 Mbps. Both include 24/7 phone support, which is business-only. Professional installation is $749 once. Full details are at Business internet.

Yes. The home phone add-on is $50/mo with all taxes and fees included. It runs over the internet connection and power, so review the Phone & 911 notice before adding it. You can include it with your request or add it later by emailing support@connectnyc.com.

Our service area is W 57th to 110th Street, Central Park West to the Hudson. The address checker gives an area-level result; a person confirms the exact building after you request the check. If the address is outside the service area, join the waitlist at Coverage.

No. You get high upload speeds, typical latency around 10 ms, and installs that don’t wait on street construction — on a neighborhood network built for Upper West Side buildings the national fiber maps never quite reached. If fiber already serves you well, stay with it; if it never showed up, that’s who we’re for.

The access network runs rooftop to rooftop and grows one qualified building at a time, including smaller buildings incumbent rollout models skipped. Plans pair better uploads with no contracts, no data caps, and permanent monthly prices. The full story is at About.

Yes — please do, if you like yours. Any standard router works, and you don’t need anything else with it. If you’re shopping, search “Wi-Fi 6 router” on Amazon or Best Buy: the TP-Link Archer AX55 is a simple, solid lower-cost pick, and the Amazon eero 6+ is about the easiest setup there is — check current prices online. Prefer zero homework? Ours is $149, one time, tuned for our network — but it’s optional. We’re not in the equipment-rental business.

The plan number, backed in writing. Essential delivers 150/50 Mbps, Plus 300/100, and Ultra 600/200 — download/upload. If wired speeds fall consistently short of the plan, the NYC Speed Guarantee says we fix it or credit you.

Anytime — one message to support@connectnyc.com does it. No phone call, no hold music, no “retention specialist” reading a script at you. Cancellation takes effect at the end of your current billing period, and we do not prorate or refund the current month — so you keep the service you have already paid for. Leaving is allowed to be easy — so it is.

$0. There’s nothing to terminate early, because there’s no contract to begin with. You can’t be fined for leaving something you were never locked into.

If your new building is in our coverage area, your service moves with you — free, and the install fee does not repeat. If it’s not, cancel with one email and rejoin when we reach your new block. Either way, no penalty.

Nothing to box up, nothing to ship back. The install fee was a one-time service fee, not a rental — so there’s no equipment charge waiting to ambush you on the way out. Anything you bought, like our router, is yours: keep it, sell it, or shelf it for when you come back.