01 — Live now on the Upper West Side
Your building had one option. The bill knew it.
Now you have another. ConnectNYC is live on the Upper West Side: permanent prices from $89, a speed guarantee in writing, and human help by email and chat at 3 a.m. The price you sign at is the one you keep.
An instant area answer — no email, no sales call. After signup, a human confirms your building within one business day. If your building qualifies, you can be installed in approximately 24 hours when access and installation conditions permit.
Powered by Wave2Wave — New York City’s first wireless ISP, founded in 1999, and one of the city’s longest-running independent ISPs.
02 — Who this is for
The last internet bill you’ll have to think about.
This is for everyone who has burned a vacation day on an 8am–8pm window — and everyone who’d rather never think about internet again. We built the second option and priced it once, out loud, forever. From here on, the most interesting thing about your bill is how little it changes.
The numbers below don’t have asterisks.
The terms, at a glance
03 — Internet, acting normal
How it works
Online without the usual ordeal.
Three steps, one fee. After you sign up, a human confirms your building and install method within one business day. That’s the whole ordeal.
Check your address
Type it in above. You’ll get an instant area answer — no email required, no sales call triggered.
Choose your plan
Three speeds, one promise: the price you pick today is the price you pay forever. No introductory gimmicks, no year-two surprise.
Get online
Larger buildings usually self-install over the building’s existing coax. Smaller buildings get a dedicated line from the roof, run by our team. We tell you which is yours at signup — $150 once, either way, in an apartment building. Single-family home? Same plans — the roof-run install is $999.
Civilized is nice. In writing is better.
04 — The receipts
Different on purpose.
Each policy below answers a familiar cable habit.
A speed guarantee. In writing.
If your speeds fall below what you’re paying for, we fix the problem or credit your account. Not a promise on a phone call — a term in writing. Read it →
A permanent monthly price
$89 on day one. $89 on day one thousand. No promotional rate that expires, no annual negotiation to keep the price you signed up for.
24/7 human email + chat
Real people, around the clock — by email and chat. No phone maze. No script.
No contract
No term, no lock-in. We earn your business every month — not by trapping you in one. Stay because it works.
Built by operators who know the gap
Our team came to the Upper West Side with ISP operating experience and a clear read: smaller buildings were never impossible to serve; they just did not fit incumbent economics. ConnectNYC is built building by building for exactly that gap. The story →
The relationship, compared
Cable’s terms. Ours.
| What matters | ConnectNYC | Typical cable |
|---|---|---|
| Monthly price | Fixed forever | Promotional price may expire |
| Monthly equipment fee | $0/mo | Often $10–15/mo |
| Contract | None | Varies by plan |
| Support | 24/7 human email + chat | National call centers |
| Speed accountability | Fix it or credit the account, in writing | “Up to” language — best effort |
Cable policies vary by provider and plan. Check your own bill and terms. See our Spectrum and Optimum pages for provider-specific comparisons.
Check our work
One known price. Three years without a plot twist.
Slide to your current all-in bill and compare three-year totals.
Three-year difference — in your favor
$546
Estimated cable: $3,900. Known ConnectNYC Essential: $3,354. The estimated cable path costs $546 more over three years.
*Illustrative cable estimate: your current all-in monthly bill for months 1–12, then $35 more per month for months 13–36. ConnectNYC Essential: $89/month for 36 months plus the $150 one-time apartment install. Optional $149 router not included. Your actual cable cost may differ. ConnectNYC Essential remains $89/month.
Why we charge more.
Yes, cable’s first year is cheaper — it’s built to be. Ours is the price that’s still true in year three, and it’s what lights the next building. The longer answer.
Receipts checked. Now the good part: video calls that hold, uploads that don’t choke, backups that just finish.
05 — Pick your speed
Straightforward plans.
Permanent prices.
Essential
150 ↓ / 50 ↑ Mbps
- Browsing. Streaming. Video calls. The daily stuff.
- Right for one or two people who stream more than they upload
Plus
300 ↓ / 100 ↑ Mbps
- Remote work. Multiple screens. A home that stays busy.
- Two WFH setups and a 4K TV at once, without negotiating
Ultra
600 ↓ / 200 ↑ Mbps
- Big uploads. Heavy use. Room to spare.
- Creators, uploaders, and homes where everything is always on
Our home plans upload at 50, 100, or 200 Mbps — typical cable advertises 10–35 — with low, steady latency for calls and gaming.
See all plans, including business →
One last New York detail: ten verified households move your building.
06 — Your block moves
Ten verified households light a building.
One building reaches ten, or two directly adjoining buildings share one ten as a single cluster and both go live. Not a petition. A finish line.
Your address settles it. Takes thirty seconds.
07 — Check your address
Ready when you are.
No email. No sales call. An instant answer — and a human confirms your building within one business day.