Legal
Privacy policy.
The short version: we collect the minimum, we sell nothing, and we don’t follow you around the internet. Effective July 12, 2026.
Who we are
ConnectNYC is an internet service brand operated by Wave 2 Wave LLC, a New York company (“ConnectNYC,” “we,” “us”). This policy covers connectnyc.com, the website. When you become a subscriber, your service is also governed by the subscriber terms provided at sign-up.
What we collect — and what we deliberately don’t
The address checker runs entirely in your browser. When you type an address to check coverage, that address is processed on your device and is never transmitted to our servers, logged, or stored by us.
Forms you choose to submit. If you join the waitlist, we collect your email address. If you send a property-owner inquiry, we collect the details you provide: name, email, phone (optional), building address, unit count, role, and message. We use this information only to respond to you and to notify you about service availability. Form submissions are processed and stored by Netlify, our hosting provider, and delivered to our team by email.
Email you send us. Messages to info@connectnyc.com or support@connectnyc.com are handled through Microsoft 365 and kept as long as needed to help you.
Standard server logs. Our hosting provider (Netlify) keeps short-lived infrastructure logs — such as IP address and browser type — for security and reliability. We may use privacy-respecting, server-side, cookie-free analytics that reports aggregate traffic only (page views, not people).
What we don’t do: no advertising trackers, no tracking cookies, no social-media pixels, no cross-site profiling, and no selling or renting of your information to anyone. Ever.
Service providers
We share information only with the providers that make this website work: Netlify, Inc. (website hosting and form processing) and Microsoft (business email). Each processes your data on our behalf under their own security and privacy commitments. One more: the interactive coverage map on our coverage page loads map tiles from CARTO/OpenStreetMap — those providers receive standard connection data (like your IP address) only when you visit that page. Everything else on this site — fonts included — is served from our own domain. We may also disclose information if the law genuinely requires it.
Retention
Waitlist emails are kept until we notify you or you ask to be removed. Inquiry details are kept as long as needed to handle the conversation and for reasonable business records. You can ask us to delete your information at any time.
Your choices and rights
Email us at info@connectnyc.com to access, correct, or delete information you’ve given us, or to leave the waitlist — one email does it. New York and other U.S. state residents may have additional rights under applicable law; we honor reasonable requests regardless of where you live.
Children
This site is for adults arranging internet service. We don’t knowingly collect information from children under 13.
Changes
If we change this policy, we’ll update this page and its effective date. Material changes will be flagged clearly on this page.
Contact
Privacy questions: info@connectnyc.com. ConnectNYC · Wave 2 Wave LLC, New York, NY.