Website privacy policy.

Who we are

ConnectNYC is an internet service brand operated by Wave2Wave LLC, a New York company (“ConnectNYC,” “we,” “us”). This policy covers connectnyc.com, the website. When you become a subscriber, your service is also governed by the subscriber terms provided at sign-up.

What we collect — and what we deliberately don’t

The address checker. The enhanced path runs in your browser. With JavaScript available, the coverage check happens on your device: the street address is not sent to us and is not put in a page URL. Your browser may keep the address in session storage for the tab session so it can prefill the building-check request; it reaches our form records only if you submit the building-check request. If JavaScript is unavailable, the checker button simply opens the building-check request page; the address you typed is not carried over and is never put in a page URL — you enter it again on that form. The request flow also keeps a little context in session storage for the tab session: your plan choice, address, property type, phone-line choice, which page you arrived on, your address-checker result, and any referral or mailer code you arrived with. That context lets the confirmation page show a summary, and it travels with your request when you submit it. A mailer code, if present, is submitted with your form so we know which mailing led to the request; it identifies the mailing, not you. Only the referral code we generate for you persists in local storage so you can share it later; it is built from your first name, the numbered street in your address, and a random tag (for example JAMIE-W98-472); it is also submitted with your building-check request so we can credit the referral. Clearing your browser data removes these on-device values.

Forms you choose to submit. If you send an outside-the-UWS building review request, we collect the building address, your email, your role if you choose to give it, and an optional message. If you send a building-check request, we collect your address, unit, property type, chosen plan, any add-ons you select (like a home phone line), name, email, phone (optional), preferred timing, how you heard about us (optional), and a referral code if you have one. We use that information to check the building, reply by email with the result, and — only if you proceed — schedule your install and credit referrals. If you send a property-owner inquiry, we collect the details you provide: the topic you pick, name, email, phone (optional), building address, unit count, role, and message. If you send a business feasibility request, stage one collects the business name, address, contact name, email, broad use case, and desired timing. Everything after that is optional, and collected only if you choose to give it: plan interest, static IPs, phone lines and number preference, equipment, Wi-Fi or camera needs, IT-provider details, preferred survey times, and a note about your needs. Building-check request submissions also carry a little context about your visit — the page you arrived on, whether a plan link brought you, your address-checker result, and whether you were on a phone or a computer — so we can make the building-check request flow better. No cookies, and no advertising or cross-site tracking. We do measure how the site performs: see “How we measure the site” below. We use this information only to respond to you, arrange your service, and notify you about availability. Form submissions are processed and stored by Netlify, our hosting provider, and delivered to our team by email.

Job applications. If you apply for a role listed on our careers page, you do it by email to info@connectnyc.com, so there is no application form on this site. We receive what you choose to send — typically your name, contact details, and a resume — and use it only to evaluate you for the role you applied for. Please do not include your Social Security number, date of birth, or financial account numbers. Applications are handled in our Microsoft 365 mailbox and read by a person; we do not use automated screening tools. We keep applications from candidates we do not hire for three years, then delete them; you can ask us to delete yours sooner at info@connectnyc.com, subject to any legal hold. We never ask for salary history.

Email you send us. Messages to info@connectnyc.com or support@connectnyc.com are handled through Microsoft 365 and kept as long as needed to help you.

Standard server logs. Our hosting provider (Netlify) keeps short-lived infrastructure logs — such as IP address and browser type — for security and reliability. We may use privacy-respecting, server-side, cookie-free analytics that reports aggregate traffic only (page views, not people).

What we don’t do: no advertising trackers, no tracking cookies, no social-media pixels, no cross-site profiling, and no selling or renting of your information to anyone. Ever.

Service providers

We share information only with the providers that make this website work: Netlify, Inc. (website hosting and form processing; Netlify screens every form submission for spam with Akismet, a service of Automattic, Inc., which receives the submission and standard connection data — like your IP address and browser type — for that check only) and Microsoft (business email). Each processes your data on our behalf under their own security and privacy commitments. One more: the interactive coverage map on our coverage page loads map tiles from CARTO/OpenStreetMap — those providers receive standard connection data (like your IP address) only when you visit that page. Everything else on this site — fonts included — is served from our own domain. We may also disclose information if the law genuinely requires it.

How we measure the site

We use two measurement tools from Netlify, our host, and no one else. Netlify Analytics runs entirely on the server: it counts page views and requests from our own server logs, so nothing is added to your browser and nothing about you is stored on your device. Netlify Real User Metrics is a small script served from our own domain that times how quickly pages load and become usable for real visitors — the same measurements a browser exposes to any page. It sets no cookies and does not follow you to other websites; it sends timing data, the page address, and standard connection data (like your IP address, which Netlify uses to derive a coarse country and then discards) to Netlify’s measurement endpoint. We use this only to find slow or broken pages. We do not build profiles, we do not sell or share this data, and we run no advertising, marketing, or social-media trackers of any kind. If you prefer not to be measured, any browser setting or extension that blocks analytics scripts will stop it, and the site works exactly the same.

Retention

Form and inquiry details are kept as long as needed to review the address, handle the conversation, and maintain reasonable business records. You can ask us to delete your information at any time.

Your choices and rights

Email us at info@connectnyc.com to access, correct, or delete information you’ve given us, or to withdraw a building review request — one email does it. New York and other U.S. state residents may have additional rights under applicable law; we honor reasonable requests regardless of where you live.

Children

This site is for adults arranging internet service. We don’t knowingly collect information from children under 13.

Changes

If we change this policy, we’ll update this page and its effective date. Material changes will be flagged clearly on this page.

Updated to add the job-applications paragraph, to name Akismet (the spam filter Netlify runs on form submissions), and to describe how we measure site performance.

Contact

Privacy questions: info@connectnyc.com. ConnectNYC · Wave2Wave LLC, New York, NY.