Network status
The network, plainly.
What’s up, what’s not, and when we last checked. If something breaks, this page admits it — before you have to ask.
Checking current status…
Confirming with the network record now.
The moving parts
- Neighborhood access network Checking…
- Transport circuit 1 Checking…
- Transport circuit 2 Checking…
- Transport circuit 3 Checking…
- Home phone platform Checking…
Active incidents
Checking…
Scheduled maintenance
Checking…
Something feel off at your place?
Status here covers the shared network. If this page is green and your connection isn’t, that’s worth a conversation — email support@connectnyc.com or use chat, 24/7. A speed test from your place helps us help you faster.
Statuses on this page: Operational, Degraded performance, Partial outage, Major outage, Planned maintenance, and Status unavailable. Each is shown as a word, not just a color. Right now these entries are confirmed manually by our operations team — the timestamp above is when a human last verified them — and if we haven’t confirmed recently, this page says “Status unavailable” rather than guessing green.