ConnectNYC vs T-Mobile 5G · verified 5 Aug 2026
A price guarantee is not a speed guarantee.
T-Mobile’s five-year price guarantee is real. It excludes taxes and fees, equipment upgrades, and network-management practices. Its own disclosure adds that speeds may run lower than other customers get, and lower still above 1.2 TB a month, due to data prioritization. The full quote is below.
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
From T-Mobile’s own page
Four terms the five-year headline does not settle.
These are the current terms, checked 5 Aug 2026.
1. The guarantee is about base price
T-Mobile says its five-year price guarantee excludes taxes and fees, equipment upgrades, and changes to network-management practices. That is a real price promise with three stated boundaries.
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
Our plan price has no promotional window, AutoPay requirement, or voice-line condition. Taxes are included, and the price does not increase while service remains active on that plan.
2. $35 is the first rung, not the whole ladder
With a voice line and AutoPay, the three advertised tiers are $35, $45 and $55. With AutoPay but no voice line, they are $50, $60, and $70.
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
Our three prices are $89, $119, and $149. No AutoPay requirement, no voice-line condition, taxes included.
3. The speed carve-out matters
The current disclosure says: “customers on this plan may notice speeds lower than other customers and further reduction if using >1.2TB/mo., due to data prioritization.”
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
We publish download and upload on every plan. Our terms cover qualifying persistent network-caused shortfalls with credits. Read the NYC Speed Guarantee →
4. Starting service adds $35
T-Mobile lists a $35 device connection charge due at sale.
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
Our apartment install is $150 once. It costs more upfront, and we publish it before you send a building-check request.
Side by side
Price promise against service promise.
T-Mobile protects its advertised base price for five years, subject to exclusions. ConnectNYC keeps the plan price and taxes together, then adds a separate written speed remedy.
| What matters | ConnectNYC | T-Mobile Home Internet |
|---|---|---|
| Advertised monthly ladder | $89 / $119 / $149 | $35 / $45 / $55 with a voice line and AutoPay; $50 / $60 / $70 with AutoPay only |
| Price window | No promotional window; plan price stays unchanged while active on that plan | Five-year price guarantee |
| Taxes and fees | Included in the monthly price | Excluded from the five-year price guarantee |
| Equipment upgrades | No monthly equipment fee; bring your own router or buy ours for $149 once | Excluded from the five-year price guarantee |
| Network-management practices | Qualifying persistent network-caused shortfalls can receive credits | Excluded from the five-year price guarantee |
| Congestion disclosure | Both speed directions are published | Speeds may be lower than other customers, with further reduction above 1.2 TB due to data prioritization |
| Published upload | 50 / 100 / 200 Mbps, by plan | Check the current Broadband Facts label for the address |
| Getting started | Apartment install: $150 once | $35 device connection charge |
| Support and cancellation | Human support by email; cancel anytime | Confirm the current channels and terms before ordering |
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
Where they win
Their whole ladder sits under our first rung.
Their ladder runs from $35 to $70 under the stated voice-line and AutoPay conditions; ours starts at $89. Their $35 device connection charge is also lower than our $150 apartment install. If upfront and monthly costs decide it, T-Mobile has a real advantage.
The five-year guarantee is meaningful. Five years is a substantial price window, and we will not pretend otherwise.
The trade is not “cheap now, expensive next year.” It is a protected base price with taxes, fees, equipment upgrades, and network-management practices carved out, versus a higher all-in plan price with no promotional window and the written NYC Speed Guarantee.
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
The short version
Know what is guaranteed.
T-Mobile guarantees the base price for five years, subject to its stated exclusions. Its congestion disclosure stays in force.
Source: t-mobile.com/home-internet — checked 5 Aug 2026.
ConnectNYC’s promise is different: taxes included, no AutoPay condition, no promotional end date while you remain on the plan, both speed directions published, and qualifying persistent network-caused shortfalls covered by the NYC Speed Guarantee. Human support is handled by email, and you can cancel anytime.
Weighing someone else? The same dated side-by-sides: vs Spectrum, vs Optimum, vs Astound (RCN), vs Starlink.
Price promise, or speed promise.
Check my area.
Their guarantee is on the price. Ours is on the speed — the NYC Speed Guarantee, conditions and all. Start with your address.
The checker answers for the area, W 57th to 110th St; one apartment is enough to ask. A person checks the exact building, then replies by email with the result. If a survey is the next step, we can offer one as soon as the next day.