Townhouses · brownstones · single-family homes
Your house can have a second option.
Most townhouse owners on the Upper West Side assume this page isn’t for them. Single-family homes, brownstones, and rowhouses can get ConnectNYC. The monthly plans are the same as an apartment’s. The install is the part that’s different.
The instant answer covers your block, not yet your roof — no email, no sales call. Signing up is what books the survey that answers for the house itself.
A house is just a building with a better staircase.
The surprising part
Yes, a single-family house can get this.
There is no unit count to hit, no lobby to negotiate, no managing agent to convince. It is your roof.
Independent providers get described as an apartment-building thing, and for good reason: most of the Upper West Side lives stacked. So the owner of a four-story rowhouse on West 74th reads about a new option, assumes it stops at the corner of the block, and goes back to the one company their house has been wired to since a year nobody can name.
It doesn’t stop at the corner. If your house sits inside our live area and the roof works, we can run a connection to it. You skip the part where a whole building has to agree with you. That is the one advantage a townhouse has over every co-op on the street, and here it finally pays off.
The install
$999 isn’t a bigger $150. It’s a different job.
In an apartment building, one rooftop connection serves everybody, and the cost of getting it there is shared by every household behind it. That’s a $150 install. A house has nobody to share with.
What the $999 covers
One time. Not monthly, not financed, not a teaser that resets. Here is the work behind the number.
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The site surveyOur team looks at your actual roof: line of sight, the mounting point, where the cable can enter, and how it reaches the room where you want the router. Nothing gets ordered off a map.
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The mountA compact rooftop unit, placed where the survey says it belongs rather than wherever is quickest for the installer.
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The cable route, run cleanly and weatherproofedThis is the hour that separates a house install from an apartment install. The route is planned, sealed against weather, and run to look like it belongs on a house somebody loves.
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The equipmentThe rooftop hardware and everything that brings the connection inside. It stays ConnectNYC’s equipment, maintained by us, with $0 monthly equipment fees. You are not buying it and you are not renting it.
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ActivationWe turn it on, confirm the line is performing, and hand you a working connection rather than a box and a phone number.
A router is separate and optional: bring any standard router at no cost, or take ours for $149 once. There is no gateway rental either way. Apartment installs are $150 once; a business install is $749 once.
Nothing is charged before the survey says yes.
The order is deliberate. You check the address, you sign up, we survey the house, and only then does anyone talk about money or a schedule. If the roof doesn’t work, that is the end of it and you have spent nothing. When the survey clears the house, the install can follow in approximately 24 hours where roof access and installation conditions permit.
Monthly pricing
The house pays what the apartment pays.
Same three plans, same numbers, same permanent price. The one-time install is the only line where a townhouse differs from a two-bedroom on Amsterdam.
Essential
150 ↓ / 50 ↑ Mbps
- Browsing, streaming, and video calls in a house that isn’t always full
- No contract, no data caps, no equipment fee
Plus
300 ↓ / 100 ↑ Mbps
- Four floors, several people, and a workday that runs through all of it
- No contract, no data caps, no equipment fee
Ultra
600 ↓ / 200 ↑ Mbps
- Big uploads, a home studio, a house where everything stays on
- No contract, no data caps, no equipment fee
Speeds are covered by the written NYC Speed Guarantee. A home phone line is $50/mo with all taxes and fees included. Full plan details →
Why bother
One wire has been making all the decisions.
You own the house. Until now you didn’t own the choice of who connects it.
Uploads that match how a house is actually used
Cable advertises the download number because that is the flattering one. Our home plans carry 50, 100, or 200 Mbps up. That is the direction video calls, cloud backups, and anything you send out of the house travel, and it is where a household with people working on three different floors feels the difference.
A permanent price instead of a promotional one
The plan price is the plan price. There is no year-one rate quietly waiting to become a year-two rate, and no equipment fee arriving three bills later. Month thirteen looks like month one.
No contract to sign your house into
Nothing to cancel out of and no termination fee sitting at the end of it. If we stop earning the money, you stop paying it. That constraint is the point.
A second option where there was exactly one
Some houses on these blocks were never offered a real alternative. Even if you stay where you are, having somewhere else to go changes the conversation. Ours is built and run here, by Wave2Wave, New York City’s first wireless ISP, founded in 1999.
Residential support is 24/7 human help by email. Phone support is a feature of the business plans, and we’d rather say that plainly than let you find out later.
Coverage and qualification
Whether your block is live.
Service is live from W 57th to 110th Street, Central Park West to the Hudson. Inside that, W 68th to 77th between Central Park West and Amsterdam is the zone we install in first, which is a scheduling advantage rather than an automatic approval.
Being inside the live area is the first answer, not the last one. Every individual address is confirmed for feasibility after signup, and for a house that confirmation is the roof survey. Apartment buildings come online a different way: ten verified households light a building, either from one building or from two directly adjoining buildings pooled as one cluster — which the no-Fios page walks through in full. A house doesn’t wait for a quorum.
Townhouse questions
What owners ask before the survey.
Can a single-family house really get service?
Yes. Townhouses, brownstones, and rowhouses inside the live coverage area can be served with a dedicated roof run to the house. The survey confirms your specific roof before anything is scheduled or charged.
Why is the install $999 instead of $150?
The $150 apartment install shares one rooftop connection across a whole building. A house gets its own dedicated run: its own survey, its own mount, its own weatherproofed cable route, its own equipment and activation. It is a one-time $999, and it is the only price difference between a house and an apartment.
Do townhouses pay more per month?
No. Essential is $89, Plus is $119, and Ultra is $149, the same as every apartment. There is no house surcharge and no equipment fee.
Do I own the rooftop equipment after paying $999?
No, and that works in your favor. The equipment remains ConnectNYC’s and we maintain it, with $0 monthly equipment fees. The $999 covers the work of getting a connection onto your house, not the purchase of hardware you would then be responsible for.
What happens if my roof doesn’t work?
Then we tell you, and nothing is charged. The survey happens before the install is scheduled and before any installation charge, so a house that can’t be served simply stops at that step.
Do I need to buy your router?
No. Bring any standard router at no cost. If you’d rather not shop for one, ours is $149 once, tuned for our network. Either way there is no monthly rental. The router and Wi-Fi answer has model guidance, which matters more in a house than in a one-floor apartment.
One address, one answer
Start with the house.
Check the address, sign up, and we survey the roof. Nothing is charged until the house checks out.