No Fios at your address
Fios said no. That was Verizon’s answer, not your building’s.
You typed your address into their checker and got the polite version of nothing. No date, no waitlist, no explanation. Your building was never technically impossible to serve. It just never cleared somebody else’s spreadsheet.
The honest answer
Your building wasn’t too hard. It was too small.
Nothing about a pre-war walk-up defeats modern engineering. What defeats it is arithmetic done in an office that has never seen your block.
Doors decide it
A national carrier prices a building by how many apartments sit behind the front door. Enough units and the build pays itself back. Not enough, and the address quietly stays a row in a file.
Old buildings take patience
Risers, landmark facades, a board that meets monthly, a super with one set of roof keys. That is a scheduling problem and a permission problem. It is not a physics problem.
Skipped tends to stay skipped
There is no annual re-review, no queue you advance in, no one revisiting the map next quarter. The building was passed over once, and the checker has been repeating that answer ever since.
The gap that arithmetic leaves behind isn’t a flaw in our plan. It is our entire address list.
What it takes
We don’t need Verizon to build anything.
We are not waiting on a carrier, a franchise expansion, or a street that gets opened up. We arrive from the roof down.
Rooftop access
Service reaches the building from above and comes down to the apartments. Larger buildings usually self-install over existing coax; smaller buildings get a professional dedicated line from the roof.
A building check
A person confirms your actual building — the roof path, the route inside, the access. It happens after signup, and the answer is honest, including when the answer is not yet.
Permission, not construction
Someone with authority over the roof says yes: an owner, a co-op or condo board, a managing agent. Common-area internet is included for the building at no cost to them.
Install is one time: $150 in an apartment building, $999 for a single-family home or townhouse needing a dedicated roof run, $749 for a business. It is charged once — not monthly, not financed, not a rate that resets later. See plans and pricing →
Fair question
And who exactly are we.
You were just turned down by a company whose name is on half the trucks in Manhattan. Being told no by them and yes by a name you have never heard of is not automatically an upgrade. So here is the part we would want to read first.
Not a company that started last spring
ConnectNYC is powered by Wave2Wave, founded in 1999 as New York City’s first wireless ISP. In January 2006 it acquired certain assets of Intellispace, Inc. Getting a connection onto a Manhattan roof and down into the apartments below it is the work this company was built around. More about the company →
The network is already running
This is not a pre-order for something being built next year. Service is live on the Upper West Side now. The open question at your address is whether your building joins the network, not whether the network is real.
What you can hold us to
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No contract, everMonth to month. Nothing to cancel out of, no termination fee waiting at the end. If we stop earning it, you stop paying it.
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The plan price is permanent$89, $119, or $149 — the number you sign at is the number in month thirteen. No promotional year quietly expiring, no data caps.
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A speed guarantee in writingNot a slogan. The terms are published and you can read them before you decide anything. Read the NYC Speed Guarantee →
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Human help, 24/7, by emailResidential support is people, at 3 a.m. too. Phone support is a business-plan feature, and we would rather say so here than let you discover it later.
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An install measured in hoursOnce an address qualifies, the install can land in approximately 24 hours where permission, roof access, and installation conditions allow.
The threshold
Ten verified households light a building.
That is the whole rule. Ten verified households in one building, and the building goes live.
If your building alone can’t reach ten, it can pool with the building directly next door. Two directly adjoining buildings share a single ten as one cluster, and both go live together. A twelve-unit walk-up next to a fourteen-unit walk-up is not two lost causes. It is one cluster that hasn’t finished counting.
You don’t have to organize this from scratch, and you don’t have to guess where your building stands. See the building leaderboard →
Your move
Three things one resident can actually do.
This page is the front door. The leaderboard is the machinery. Here is the walk between them.
Check the address.
Thirty seconds, no email, no sales call. It answers for the area rather than the building — whether your block is inside the live zone today, which decides everything that follows. A person confirms the building itself after signup.
Start or join your building’s campaign.
The leaderboard shows which buildings are counting and how far along they are. If yours isn’t on it, put it there. If it is, add your household and text the neighbor who complains loudest about the bill. Go to the leaderboard →
Tell whoever holds the roof keys.
Owner, board, managing agent, super. They are the yes that matters, and the conversation is short: another provider for residents, common-area internet included, no cost to the building. Send them the page written for them. Property owners →
Straight about it
What we can’t promise you today.
Not every building qualifies immediately.
Being inside the live zone is the start of the conversation, not the end of it. The building check is real, roof access has to work, and some addresses come back as later rather than now. We would rather tell you that in plain words than sell you a date we can’t keep.
Live today: W 57th – 110th St, Central Park West to the Hudson. Within it, W 68th – 77th, Central Park West to Amsterdam, is the zone we install in first — a scheduling head start, not an automatic yes. See the coverage map →
The questions people arrive with
Asked at the moment of rejection.
Can my apartment building have a second internet provider?
Yes. A building having one provider is a business outcome, not an exclusive arrangement you are stuck inside. What a second provider needs is access, permission, and enough households to make the build worth doing.
Verizon says Fios isn’t available at my address. Does that mean nobody can serve me?
No. It means one company’s footprint doesn’t reach you. Our footprint is drawn differently, from rooftops on the Upper West Side rather than a citywide build plan. Check your address and see which of the two you are in.
How do I get another provider into my building?
Ten verified households, or one directly adjoining pair sharing a single ten. Then a building check, then permission for roof access from the owner or board. That is the entire path, and residents start it themselves.
Does my landlord or board have to agree?
Someone with authority over the roof and the risers does. What you are bringing them is not a favor to ask: the building gets common-area internet included under the agreement and pays nothing for the install. Here is the version written for them.
What does it cost once we’re live?
$89 for 150/50, $119 for 300/100, $149 for 600/200. Permanent price, no contract, no data caps, no promotional rate that expires while you are asleep. Support is human, 24/7, by email. See the plans →
One field, thirty seconds
Let a different checker answer.
You already know what Verizon thinks of your building. Find out what we think of it.
An answer for the area, on this page, with no email and no sales call. Signing up is what puts a person on your specific building, and that confirmation lands within one business day.
Not in the zone yet? Join the waitlist and we’ll tell you when your block changes.