No Fios at your address
Fios said no. That was Verizon’s answer, not your building’s.
You typed your address into their checker and got the polite version of nothing. No date. No path forward. No explanation. We can’t know why Fios skipped your address. We know it wasn’t your fault — and one company’s no does not make your building impossible to serve. If yours is a small building, a roof-first design may give it another path.
The honest answer
They gave you no reason. We won’t invent one.
Was it unit count? Build cost? Something else? Carriers weigh unit counts against build cost — that math is public knowledge. What happened at your address is Verizon’s to explain.
Doors can matter
In large network builds, carriers weigh the apartments behind a front door against the cost of reaching them. That is industry economics, not proof of what happened at your address. The checker gave you no reason, so we won’t pretend to know one.
Old buildings take patience
Risers, landmark facades, a board that meets monthly, a super with one set of roof keys. That is a scheduling problem and a permission problem. It is not a physics problem.
A no is not a timetable
Will Verizon re-review your address? Is there a queue? When could its map change? If the checker does not answer, ask Verizon directly. Then ask us what a rooftop path could do at your building.
Whatever put your address outside their footprint, it does not put you outside the conversation with us.
What it takes
We don’t need Verizon to build anything.
We are not waiting on a carrier, a franchise expansion, or a street that gets opened up. We arrive from the roof down.
Rooftop access
Service reaches the building from above and comes down to the apartments. Customers in larger buildings usually self-install over existing coax; smaller buildings get a professional dedicated line from the roof.
A building check
A person confirms your actual building — the roof path, the route inside, the access. It happens after you request the building check, and the answer is honest, including when the answer is not yet.
Permission, not construction
Someone with authority over the roof says yes: an owner, a co-op or condo board, a managing agent. One building/management-use connection is included at no charge, plus common-area Wi-Fi where an interior common area exists.
Install is one time: $150 in an apartment building, $999 for a single-family home or townhouse needing a dedicated roof run, $749 for a business. It is charged once — not monthly, not financed, not a rate that resets later. See plans and pricing →
Fair question
And who exactly are we.
You were just turned down by a company whose name is on half the trucks in Manhattan. Being told no by them and yes by a name you have never heard of is not automatically an upgrade. So here is the part we would want to read first.
Not a company that started last spring
ConnectNYC is powered by Wave2Wave, founded in 1999 as New York City’s first wireless ISP. In January 2006 it acquired certain assets of Intellispace, Inc. Getting a connection onto a Manhattan roof and down into the apartments below it is the work this company was built around. More about the company →
The network is already running
This is not a pre-order for something being built next year. Service is live on the Upper West Side now. The open question at your address is whether your building joins the network, not whether the network is real.
What you can hold us to
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No contract, everMonth to month. Nothing to cancel out of, no termination fee waiting at the end. If we stop earning it, you stop paying it.
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The plan price stays fixed while service remains active on that plan$89, $119, or $149 — month thirteen matches month one. No promotional year quietly expiring, no data caps.
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A speed guarantee in writingNot a slogan. The terms are published and you can read them before you decide anything. Read the NYC Speed Guarantee →
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Human help by emailThe support inbox is open 24/7 and replies are handled by people. Phone support is a business-plan feature, and we would rather say so here than let you discover it later.
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Installation after qualificationQualified customers may have service installed in approximately 24 hours, subject to access and installation conditions.
The rule
One household brings us to the building.
That is the whole rule. You request the building check, and the building conversation becomes our job, not yours.
No quorum, no petition, no counting neighbors. If your building isn’t on the network yet, we can have a site survey scheduled as soon as the next day — and if roof access needs the owner’s sign-off, we contact them ourselves, as ConnectNYC. We don’t use your name in that conversation unless you ask us to.
You don’t have to organize anything, and you don’t have to guess where your building stands. Request my building check →
Your move
Three things one resident can actually do.
This page is the front door. The building-check request is the machinery. Here is the walk between them.
Check the address.
Thirty seconds, no email, no sales call. It answers for the area rather than the building — whether your block is inside the live zone today, which decides everything that follows. A person confirms the building itself after you request the building check.
Request my building check — that’s the whole job.
One household is enough — the survey can happen as soon as the next day, and we make the ask to the building, not you. Request my building check → (And if a neighbor ever wants in too, you each get an $89 credit after their first paid month, both accounts active and current. Optional, later, never required.)
Optional: tell whoever holds the roof keys.
Owner, board, managing agent, super. They are the yes that matters, and the conversation is short: another provider for residents, survey and installation at our expense, one building/management-use connection at no charge, and common-area Wi-Fi where an interior common area exists. Send them the page written for them. Property owners →
Straight about it
What we can’t promise you today.
Not every building qualifies immediately.
Being inside the live zone is the start of the conversation, not the end of it. The building check is real, roof access has to work, and some addresses come back as later rather than now. We would rather tell you that in plain words than sell you a date we can’t keep.
Live today: W 57th–110th St, Central Park West to the Hudson. Within it, W 68th–77th, Central Park West to Amsterdam, is the zone we install in first — a scheduling head start, not an automatic yes. See the coverage map →
The questions people arrive with
Asked at the moment of rejection.
Can my apartment building have a second internet provider?
Yes. A building having one provider is a business outcome, not an exclusive arrangement you are stuck inside. What a second provider needs is access and permission — and one household who wants it. Getting that access is our job, not yours.
Verizon says Fios isn’t available at my address. Does that mean nobody can serve me?
No. It means one company’s footprint doesn’t reach you. Our footprint is drawn differently, from rooftops on the Upper West Side rather than a citywide build plan. Check your address and see which of the two you are in.
How do I get another provider into my building?
One household requests the building check. A person checks the exact building, then replies by email with the result. If a survey is the next step, we can offer one as soon as the next day; where roof access requires it, we handle the owner or board conversation ourselves. That is the entire path, and one resident starts it.
Does my landlord or board have to agree?
Someone with authority over the roof and the risers does. We bring them that case ourselves — ConnectNYC pays for the installation; the agreement includes one building/management-use connection at no charge and common-area Wi-Fi where an interior common area exists — and we don’t use your name unless you opt in. Prefer to pass it along yourself? Here is the version written for them.
What does it cost once we’re live?
$89 for 150/50, $119 for 300/100, $149 for 600/200. Taxes are included. The plan price does not increase while service remains active on that plan. No contract, no data caps. Residential support is handled by email. See the plans →
One field, thirty seconds
Let a different checker answer.
You already know what Verizon’s checker returned. Find out what our building check finds.
An answer for the area, on this page, with no email and no sales call. Request the building check. A person checks the exact building, then replies by email with the result.
Not in the zone yet? Send the building for a review — we grow building by building.