Business internet
Business internet with real uploads. And a price that holds.
Two plans for any commercial space — offices, practices, studios, and storefronts alike. Symmetrical or high-upload speeds, phone support reserved for business accounts, and a price that stays where it started while service remains active on that plan — as your primary line, or as a second path built not to share the first one’s fate — how separate it can be at your address is confirmed in the survey.
Your business does not run on downloads. It runs on everything you send back out.
Service is live from West 57th to West 110th, Central Park West to the Hudson. See the coverage map — we still confirm your specific building after you reach out.
Why symmetrical
Downloads are what you watch. Uploads are what you deliver.
Most consumer connections are built lopsided: generous down, thin up. That’s fine for a movie night and rough for a workday, because nearly everything a business does is outbound.
Video calls that hold their shape
Your camera feed is an upload. So is everyone else’s on your side of the table. A conference room with four people on a call is four simultaneous outbound streams, and a thin upstream is exactly where a call starts to stutter, freeze, and get repeated back to you.
Cloud backup and file transfer
Backups, document syncs, imaging files, raw video, case exhibits, design files — all of it moves out, not in. On a lopsided connection, the nightly backup is still crawling when the office opens, and it drags the rest of the day’s traffic with it.
VoIP and the phones on every desk
Cloud phone systems generate upstream traffic that cannot wait its turn. Voice needs steady headroom and consistent timing more than it needs raw speed, which is why a phone system that sounds fine at 8 a.m. can turn choppy the moment a big file starts uploading.
POS, remote access, and the systems that check in all day
Card terminals, scheduling and practice-management software, cameras, remote desktop sessions, VPN tunnels back to a server — each one is a small outbound conversation repeated constantly. They are quiet until the upstream is full, and then they all fail at once.
Business plans
Two plans. Permanent prices.
No contract, no data caps, and no annual renegotiation with someone reading from a retention script. These two are the business tier; home plans live on the plans page, and a single-family house has an install of its own on the townhouse and brownstone page.
Business Standard
100 ↓ / 100 ↑ Mbps
- Symmetrical — uploads as fast as downloads
- Business phone support — business accounts only
- Monthly price fixed while active on the plan; no contract
- No equipment rental fee
- One static IP address, included
- Professional install: $749 once
Start here unless the note below points you to Pro.
Check feasibilityBusiness Pro
600 ↓ / 200 ↑ Mbps
- Headroom for the whole office at once
- Business phone support — business accounts only
- Monthly price fixed while active on the plan; no contract
- No equipment rental fee
- One static IP address, included
- Professional install: $749 once
Step up when the note below describes your workday.
Check feasibilityStandard is the place to start when you need symmetrical 100/100 service. Pro provides 600/200 for heavier shared use and larger outbound workloads. If the choice is not obvious, select “Not sure yet” in the form; feasibility comes first, and plan details follow.
Why the business tier costs what it does
Business Standard is $349 against $89 for the entry residential plan — close to four times the price. That deserves an answer rather than a shrug, because it is not the same product with a business label stuck on it.
Four differences carry it, and the section below spells out each one: a symmetrical upload no residential tier offers, phone support for business accounts, a static IP address included with every business plan, and service terms put in writing before service starts. The rest is the shape of the bill — the monthly price stays fixed while service remains active on that plan, there is no promotional rate waiting to expire, no annual renegotiation, and no equipment rental fee. Installation is $749 and happens once. Optional phone-number charges are shown below, and site-specific work is quoted separately.
Business only
Four things a home account doesn’t get.
These aren’t adjectives. They’re the concrete differences between the business tier and a residential line, and they’re the reason the price is different.
Business phone support
A phone support line reserved for business accounts. Residential support is by email. The business support number is issued with the account rather than published here; before service begins, use the form below to start with feasibility.
An upload that matches the download
Business Standard is 100/100 — symmetrical. No residential plan is: Essential is 150/50, Plus is 300/100, Ultra is 600/200. If what leaves your business matters as much as what arrives, that ratio is the difference, and it is not something a home tier can be talked into.
A static IP address, included
Every business plan comes with one static IP at no extra charge. A residential line gets an address that can change; a fixed one is what you need to run a VPN back to the office, host a server or camera system, whitelist your office at a vendor’s firewall, or keep a remote-desktop setup reachable. If you have ever been told your setup “needs a static IP,” this is that.
Terms set in writing first
Business plans include phone support. Any additional service levels or remedies are stated in the written business order terms before service begins — not described on a sales call and remembered differently later. If your business needs a commitment beyond the published terms, that is the document it has to live in, and you read it first.
Taxes are included in every monthly price, and the plan price stays fixed while service remains active on that plan. Speeds on every plan are covered by the written NYC Speed Guarantee, with its test conditions stated. Read the guarantee →
Primary or backup
A second wire, on a second path.
Both configurations are supported: ConnectNYC as your only connection, or ConnectNYC underneath the line you already have. The second one is worth explaining honestly.
What a backup line actually buys you
If your business has one internet connection, it has one thing that can end the workday. A backup connection doesn’t make outages impossible — nobody can sell you that, and we won’t pretend to. What it does is make a single failure less total: when one line drops, the other is a separate path that isn’t sharing that line’s fate.
The usual arrangement runs through a dual-WAN router or firewall that already lives in the closet, with automatic failover configured to switch when the primary stops answering. We deliver the second connection and the handoff; your IT person or vendor sets the failover policy, since they’re the ones who know what your network is supposed to do under pressure. If you don’t have an IT vendor, tell us in the form and we’ll talk through what the handoff looks like before you commit to anything.
One honest note about geography: we are an independent network built for the Upper West Side, and how independent our path is from your existing carrier’s path depends on your building. We’ll tell you what we see at your address instead of guessing on a landing page.
Redundancy, described plainly
A second connection reduces the number of single points that can stop your business. It is not an uptime promise, and any uptime figure we quoted here would be one we made up. What is in writing is the NYC Speed Guarantee, plus whatever your business order terms state before service begins — and you read both first.
Getting connected
How a business gets qualified.
Start with the address and a feasibility check. Technical details come after we know what the building can support.
Send us the address
Stage 1 asks for the address, contact details, and broad use case; timing is optional. We check the address against the service area and what we know about the building itself.
A human replies
A person replies by email with what is possible at the address, what the installation would involve, and whether anything is needed from the owner or managing agent first.
Professional install: $749 once
A scheduled professional installation with the equipment terminated properly and handed off to your network. One time, stated up front, not a line item that grows on the first bill.
Qualified customers may have service installed in approximately 24 hours, subject to access and installation conditions. Buildings differ, roofs differ, and the honest version is that we tell you your building’s timeline after we look at your building. Storefront under apartments? One mixed-use evaluation can assess both. If Verizon’s checker has already told you Fios isn’t available at that address, the no-Fios page explains what it actually takes to get a second provider into a building. If you’re outside the live footprint today, the coverage page shows where service is live — and a feasibility review starts the conversation for your building.
Business questions
Four questions, answered straight.
Can we use ConnectNYC as a backup line alongside our current provider?
Yes — that configuration is supported. You keep your existing connection and add ours as a second path, with failover handled by your own dual-WAN router or firewall. We provide the connection and the handoff; your IT vendor configures the failover behavior. Tell us it’s a backup line in the form and we’ll scope it that way from the first reply.
What makes the business plans different from the home plans?
Four things. First, business accounts have phone support; residential support is by email, and the business support number is issued with the account. Second, Business Standard is symmetrical at 100/100, which no home plan is. Third, every business plan includes one static IP address at no extra charge, which a residential line does not get. Fourth, any service levels or remedies beyond the published terms are stated in your written business order terms before service begins, so what you are owed is a document rather than a recollection.
Is there a contract, and can the price change?
No contract, and the monthly price stays fixed while service remains active on that plan — $349 for Business Standard, $549 for Business Pro. There is no promotional rate that expires, because there was never a promotional rate. The standard one-time charge is the $749 professional install; optional phone-number charges and site-specific work may add one-time costs.
Do you serve medical practices, law offices, and other regulated businesses?
We serve offices, practices, studios, and storefronts inside the coverage area. We provide the internet connection; compliance obligations for your data live with the systems and vendors handling that data, not with the pipe. If your practice has specific network requirements, put them in the form and a human will address them directly in the reply.
More general questions are on the Support page.
Check availability
Tell us where your business is.
Nothing is charged or scheduled by submitting this form. We start with feasibility, then work through the technical details with you.
Start with feasibility.
Stage 1 asks only for the address, contact, and use case — timing is optional.
Business outside the Upper West Side? Our parent company covers the metro — wave2wave.com →
One address, one answer
Your business deserves a second option.
Send the address. A person checks the exact building, then replies by email with the result — whether it can support a real second path and what comes next.