Property owners · Managing agents · Boards · Building teams
Before anything goes on the roof, put everything on the table.
You’ve seen vendor pitches that start with promises and end on your roof. Ours starts with proof. The license is non-exclusive — existing providers stay, residents simply gain a choice — and the survey and installation are at our expense. Below, every packet item is labeled by what is viewable now, what is site-specific after the survey, what is pending, and what is available on request.
Non-exclusive — existing providers stay · survey and installation at our expense · one building/management-use connection at no charge · common-area Wi-Fi where an interior common area exists
Choose your starting point
One owner form. Four ways in.
Start with the task already in front of you. The form opens with that topic selected.
Evaluate a building
Send the address. We check feasibility, then coordinate a roof survey if the building is a fit.
Evaluate a building →Send a portfolio list
Paste the addresses once. We review feasibility building by building and keep the next steps in one inquiry.
Send the list →Respond to a resident request
A resident asked about service. Send the address; we explain the building process and carry the conversation from there.
Respond to the request →Ask a technical question
Ask about the roof route, power, access, penetrations, maintenance, or the owner packet before opening a project.
Ask the question →You got our letter
The letter led here. Start with the address.
If the address in the letter is yours to review, send it below. We confirm whether a survey makes sense, coordinate roof access with management, and return a site-specific proposal. The survey costs the building nothing and can be scheduled as soon as the next day, subject to availability and roof access.
A process for every desk
Start where your responsibility starts.
Individual owner or landlord
There is no survey or installation charge to the building. Before approval, review the proposed route, any penetration and restoration method, access needs, written responsibilities, and the resident-support boundary.
Co-op or condo board
The license is non-exclusive, existing providers remain, and residents decide individually whether to use the service. The board reviews the same written process, site plan, and agreement before installation.
Managing agent
One ConnectNYC contact coordinates the inquiry, owner packet, survey access, and next steps. For a portfolio, send one list and we review feasibility building by building.
Building engineer or superintendent
The survey reviews rooftop placement, the proposed cable route, power needs, and access. Exact equipment specifications and any penetration or restoration method are packet items reviewed before work begins. And the super does not become a support desk — residents contact ConnectNYC directly. Email for the specs →
Owner risk ledger
What is fixed, what is site-specific, and what belongs in writing.
Cost to the building
There is no charge to the building for the site survey or equipment installation; ConnectNYC pays those costs. The agreement also includes one connection for building or management use at no charge and, where the building has an interior common area, Wi-Fi coverage for that common area.
Exclusivity
The license is non-exclusive. Existing providers remain, and residents keep their choice of provider.
Roof footprint
The rooftop equipment is compact. Exact equipment specifications are available in the owner packet on request; placement and footprint are proposed for the specific roof after the survey.
Power
Power needs are modest, with metered arrangements addressed in the agreement; exact draw is site-specific and confirmed at the survey.
Penetrations & restoration
Any penetration and restoration method is proposed for the specific roof after the survey; restoration terms are in the written agreement.
Insurance
The sample license commits ConnectNYC to commercial general liability coverage of not less than $1,000,000 per occurrence and $2,000,000 in the aggregate, with the building named as an additional insured. The current certificate itself is supplied on request.
Access
Roof and building access are scheduled with management. Any crew-credentialing or vendor-onboarding requirement is confirmed before access.
Maintenance
ConnectNYC maintains its equipment. Building staff coordinate agreed access when it is needed; they do not become the resident support desk.
Removal
End-of-agreement removal and restoration are written terms in the sample license — reviewed before signing.
Resident support
Residents contact ConnectNYC by email for service support; the superintendent does not handle subscriber issues. Business accounts have phone support, with the number provided to the account rather than published here.
The survey process
A site visit first. A proposal second.
A survey determines whether and how ConnectNYC equipment could be installed at the building. It is not an approval, an installation, or a commitment.
Send the address
We begin with one building or a portfolio list and check whether the location is a candidate for a rooftop survey.
Schedule roof access
If a survey is the next step, we coordinate access with management. Scheduling can be as soon as the next day, subject to availability and roof access.
Survey the site
We review proposed placement, the cable route, power needs, access, and site-specific approvals. The survey costs the building nothing. Expected time on site is confirmed when the visit is scheduled; no fixed duration is published because building conditions vary.
Review, agree, install
After the survey, we provide a site-specific proposal and the owner packet. If the terms are approved, the parties execute the non-exclusive license for an agreed term and coordinate installation.
Sample-license preview
See the structure before you read the document.
This is a plain-language index of the subjects the standard license covers. It is not the license itself. The document supplied in the owner packet controls.
Grant and term
A non-exclusive license for an agreed term. The agreement states the access, placement, maintenance, and operating rights granted to ConnectNYC while the building retains its ownership and ordinary property rights.
Site and access
The agreement and site-specific materials address proposed placement, the route, power, scheduled access, maintenance access, and any building approval or onboarding requirements.
Costs and support
ConnectNYC pays for the survey and installation; the agreement includes one building/management-use connection at no charge and common-area Wi-Fi where an interior common area exists; ConnectNYC maintains its equipment; and residents contact ConnectNYC for service support.
End-of-agreement terms
The written terms address renewal, termination, equipment removal, and roof restoration. Review the exact obligations in the published sample license before anything is signed or installed.
Owner packet contents
What is here, what follows the survey, and what is still pending.
Each item carries its current status. Nothing is presented as viewable on this page unless it is actually here.
Viewable now (on this page)
The risk ledger, survey process, and two generic schematic diagrams are viewable now on this page. The diagrams show the standard sequence; they are not a site plan for a specific roof.
Site-specific after survey
Rooftop placement, the proposed cable route, power detail, and any penetration and restoration method are proposed for the specific roof after the survey.
Viewable now (full document)
The sample rooftop license and access agreement is published in full: non-exclusive grant, five-year term, no license fee, survey and installation at our expense, one complimentary building/management-use connection, and common-area Wi-Fi where an interior common area exists, power, access, insurance, and removal-and-restoration terms — readable before anything is signed.
Insurance documentation (by email while publication is pending)
Current insurance documentation (the certificate itself) is supplied by email request while publication is pending. Request insurance documentation →
On request
Equipment specifications are available by email request. The site-specific proposal identifies which equipment and placement are proposed for the building. Request equipment specifications →
Owner inquiry
Send one clear starting point.
Choose the topic, then send only what helps us answer it. Submitting the form starts a review; it does not schedule roof access or authorize work.
No site work without site-specific review
Start with the address, not a sales call.
We confirm feasibility, schedule access with management, and put the packet in writing before installation.