Speed test
Measure it properly.
A speed test is only as honest as its setup. Two minutes of prep, one industry-standard test, and a number you can actually act on.
Set up a clean test
- Use Ethernet for the service test. Plug a capable computer into the router. Wi-Fi answers what that device gets in that room; the NYC Speed Guarantee evaluates the connection under wired-test conditions.
- Pause the heavy stuff. Stop backups, cloud syncs, streams, downloads, and other speed tests across the home while you measure.
- Turn off the VPN for the test. A VPN adds another network to the path and can reduce throughput.
- Use capable gear. The computer, Ethernet adapter, cable, and router all need to handle your plan speed.
Run the measurement at Speedtest.net. It opens in a new tab. Note the download and upload results, then come back here to separate a service issue from a Wi-Fi issue.
Run the test at Speedtest.netThe measurement interface is provided by Ookla® Speedtest®, a third party. Following the link loads Ookla’s site and is subject to Ookla’s privacy policy.
If the test doesn’t load — some browsers and ad blockers stop third-party frames — you can run the same test at speedtest.net, then come back with the number.
Read the result
For the connection itself, use the wired result. One test is a snapshot, so repeat clean wired tests at different times. If either download or upload remains materially below your plan across those tests, email the results to support@connectnyc.com. The NYC Speed Guarantee defines the wired conditions, what qualifies as a persistent network-caused shortfall, and how credits work.
If wired looks healthy and Wi-Fi does not, test the room. Run a Wi-Fi test beside the router, then in the problem spot. A large difference points toward placement, walls, interference, or the device; the router guide shows what to try before replacing anything.
Also worth a look: network status — if something is wrong on our side, it’s posted there.