Careers
Landlord Partner Success Manager.
ConnectNYC gets into a building because an owner, a managing agent, or a board agreed to it. Keeping that relationship in good standing is a job of its own, and it is yours. You are the single point of contact for every partner building after the agreement is signed: the person who calls before a roof visit, who answers the super’s question the same day, who hears about a tenant complaint before it becomes the owner’s problem, and who is in the room when the board asks how things are going. The measure is simple: partners stay, and partners introduce you to the rest of their portfolio. This is a relationship job with real service behind it, not a sales quota.
Open as of September 13, 2026. If this page is up, the role is open.
Upper West Side, Manhattan, in partner buildings; Jericho, NY office · Full-time · W-2 hourly employee · non-exempt, overtime after 40 hours
Pay: $26.00–$32.00 per hour
What you do
- Own the relationship with every partner building’s owner, managing agent, board, and super from the day the agreement is signed.
- Schedule and communicate roof access, installs, and maintenance visits so nobody in the building is surprised.
- Take every partner question, complaint, or request and see it through to a resolution, then tell them it is resolved.
- Visit partner buildings on a regular cadence and check in with the people who run them.
- Keep a current record of each building: contacts, agreement terms, open issues, and history.
- Turn a satisfied partner into an introduction to the rest of their portfolio, and hand qualified buildings to outreach.
- Bring what partners tell you back to installation, engineering, and support so the same problem does not repeat.
What you bring
- Years in property management, account management, or a customer-facing role with building owners, agents, or boards in New York City.
- Understand how a New York building actually runs: who the super answers to, what a managing agent cares about, how a board decides.
- Write and speak plainly, and stay level when a conversation starts badly.
- Run your own follow-up over months without being reminded, across dozens of buildings.
- Get around the Upper West Side on foot and by transit, and spend regular time in the Jericho office.
- Comfort saying no to a partner when the answer is no, and finding what can be done instead.
What success looks like
- Partners renew and expand because working with ConnectNYC was easy, and they say so to other owners.
- No partner learns about a roof visit after the fact, and no complaint waits for someone to notice it.
- You can say, for any partner building, who the decision-maker is, what is open, and when you last spoke.
- Introductions from existing partners become a steady share of new buildings.
Schedule
Full-time, Monday through Friday, business hours, split between partner buildings on the Upper West Side and the Jericho office. Occasional evening board meetings.
How to apply
Email your resume to info@connectnyc.com with the role in the subject line. There is no application form and no account to create. Please do not include your Social Security number, date of birth, or financial account numbers.
Applications are read by a person. We do not use automated screening tools. We do not ask for salary history. People with criminal histories are encouraged to apply. Reasonable accommodations are available for the application process and for the job; email info@connectnyc.com to arrange one.
Employer: Wave2Wave LLC, the company that operates ConnectNYC (Jericho, NY). We are an equal opportunity employer; hiring decisions are made without regard to any characteristic protected by New York City, New York State, or federal law. How we handle application data is in the privacy policy.