Careers
Support Specialist (email).
You answer the residential support inbox. Real questions from real customers, answered by a person in plain language. ConnectNYC is operated by Wave2Wave LLC of Jericho, NY, a New York City wireless internet provider founded in 1999 that serves Upper West Side buildings. Most of your day is written work, and some calls come with the job because business accounts have a phone line.
Open as of September 3, 2026. If this page is up, the role is open.
Remote within New York or Jericho, NY · Part-time or full-time · W-2 hourly employee · non-exempt, overtime after 40 hours
Pay: $17.00–$24.00 per hour
What you do
- Read and answer residential support email, one customer at a time
- Walk people through slow speeds, dropped connections, Wi-Fi trouble, and router questions
- Answer billing and plan questions, and help with appointment scheduling
- Take calls on the business support line and follow through on what you told the customer
- Test and confirm a fix before you tell someone it is fixed
- Hand off anything that needs a technician, and tell the customer what happens next
What you bring
- Write clear, correct email to a stranger without sounding like a form letter
- Explain a technical problem to someone who is not technical
- Work through home network basics: Wi-Fi, routers, restarts, speed tests
- Stay organized across an inbox without letting messages go unanswered
- Keep a calm tone with a frustrated customer
Schedule
Part-time or full-time, Monday through Friday, with set daytime hours agreed before you start. Some evening or weekend coverage is shared in rotation.
How to apply
Email your resume to info@connectnyc.com with the role in the subject line. There is no application form and no account to create. Please do not include your Social Security number, date of birth, or financial account numbers.
Applications are read by a person. We do not use automated screening tools. We do not ask for salary history. People with criminal histories are encouraged to apply. Reasonable accommodations are available for the application process and for the job; email info@connectnyc.com to arrange one.
Employer: Wave2Wave LLC, the company that operates ConnectNYC (Jericho, NY). We are an equal opportunity employer; hiring decisions are made without regard to any characteristic protected by New York City, New York State, or federal law. How we handle application data is in the privacy policy.