Frequently Asked Questions

ConnectNYC is dedicated to providing free high-speed internet  and connected services to underserved communities. We specialize in high-speed internet, next-gen WiFi, home phone service and HD-TV.

One of our account specialists will call/email you.

No, the Affordable Connectivity Program provides a monthly discount on internet service of up to $30 per eligible household (or up to $75 per eligible household on Tribal lands). The participating broadband service provider will receive the funds directly.

Both FCC.gov/ACP and AffordableConnectivity.gov provide detailed information about the Affordable Connectivity Program for consumers and digital navigators. The information previously available at GetInternet.gov will continue to be available by accessing whitehouse.gov/getinternet.

A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:

• Participates in certain assistance programs, such as SNAP, Medicaid, Housing Choice Voucher (HCV) Program (Section 8 Vouchers), Project-Based Rental Assistance (PBRA)/202/811, Public Housing, SSI, WIC, or Lifeline;
• Participates in the Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools.
• Received a Federal Pell Grant during the current award year;
• Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, Affordable Housing Programs for American Indians, Alaska Natives or Native Hawaiians, or Food Distribution Program on Indian Reservations; or
• Meets the eligibility criteria for a participating provider’s existing low-income internet program.

You can reach our support team by calling (718) 500-3195 or emailing info@connectnyc.com. We are committed to assisting you promptly with any inquiries or issues.

ConnectNYC caters to both residents and small businesses. Whether you’re an individual or family, small business or  property owner, we have solutions for you.

To sign up for ConnectNYC services, simply fill out the form on our website or give us a call at (718) 500-3195 and one of our representatives will contact you.

We currently serve select areas of NYC. Check our coverage map on the website for detailed information.

Yes, ConnectNYC provides services to both residential and commercial areas. Our goal is to ensure reliable internet access for everyone.

Not only does ConnectNYC offer free internet but we also provide freeWi-Fi, tablets, home phone, and HDTV to qualifying customers.  We are unique in our deep community involvement.  Check back to see where we will be next!

We offer 2 plan options.  Contact our support team to discuss plan upgrades or changes.

Installation is included.

We appreciate your feedback! Feel free to email info@connectnyc.com or call us at (718) 500-3195

ConnectNYC strives for a prompt installation process. Our team will coordinate with you and the Property to find a suitable time.

We provide 2 service plans. Explore our website or contact our team to find the best fit for you.

ConnectNYC occasionally offers promotions and further discounts. Keep an eye on our website or subscribe to our newsletter to stay informed about the latest deals.

At ConnectNYC, we prioritize the security of our services with robust network protection, including advanced firewalls and secure Wi-Fi for the safety of your home network.

We will facilitate service transfers for our customers within our coverage map. Contact our support team well in advance to coordinate the relocation of your internet services.

ConnectNYC plans come with generous data allowances, and we do not impose strict data caps. Enjoy your internet without worrying about exceeding limits.

You can check the status of your service or report any issues through your ConnectNYC customer portal, emailing info@connectnyc.com or calling 718-500-3195.

Yes, community outreach is at the heart of ConnectNYC’s mission.  We are committed to giving back to the communities we serve through various outreach and support programs. Check back in for specific events.

ConnectNYC offers bundling options to provide comprehensive solutions. Explore our bundled services, combining Internet, WiFi, Home Phone & TV for a convenient package.

ConnectNYC is designed to withstand various environmental conditions. In rare cases of service disruption, our team works diligently to restore connections promptly.

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the federal poverty guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. Find out if you are eligible by reviewing the information available at lifelinesupport.org (click “Do I Qualify?”).

No. You must opt-in with your existing provider or request enrollment in the Affordable Connectivity Program with a participating internet provider and chose an eligible service plan. You can choose to receive the benefit from your current Lifeline service provider or another participating provider.

Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Affordable Connectivity Program service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home internet service that is supported through the Affordable Connectivity Program.

A household may enroll in the Affordable Connectivity Program if its school participates in the Community Eligibility Provision or the household separately applied for and has been approved for benefits in the free and reduced price school lunch program or school breakfast program. If a school is offering lunch or breakfast free to all students regardless of income based on a program other than the Community Eligibility Provision – such as through COVID-19 waivers extending the Seamless Summer Option (SSO) or Summer Food Service Program (SFSP) – then the household would not be eligible through the free and reduced price school lunch program or school breakfast program by virtue of an extension of the SSO or SFSP.

Yes. If you qualify for the Affordable Connectivity Program, talk to your property manager/landlord and ask that they work with their internet service provider to learn more about the benefits that might be available to you and other eligible residents.